Yumme support

Help, without
the runaround.

Find answers, choose the right support path and tell us what happened. We’ll help you get back to ordering, delivering or running your business.

Help for the whole Yumme ecosystem [email protected] ↗

Quick help

Choose a support topic.

Start with the closest match. Your selection will be added to the support form automatically.

Six ways to get to the right help

The Yumme ecosystem

Support shaped around your role.

Customers, food businesses and shippers each have different needs. Pick the path that fits yours.

01 / CUSTOMER

Ordering should feel easy.

Help with orders, delivery, payments, refunds, account access and the Yumme app.

02 / FOOD BUSINESS

Keep service moving.

Support for storefronts, menus, pricing, orders, QR tools, reporting and account setup.

03 / SHIPPER

Deliver with clarity.

Help with onboarding, verification, pickup details, active deliveries and shipper payments.

Contact support

Tell us what happened.

Share enough detail for the Yumme team to understand the issue and identify the right account, order or service.

Email [email protected] ↗

For account, order, payment, business, shipper and technical enquiries.

Keep sensitive information private.

Never include your password, full card number, private key or wallet seed phrase in a support request.

Support requestFields marked * are required

First name * Last name *

Email address * Contact number

I’m contacting Yumme as * Support topic *

Preferred contact method * Email Text message Phone call

Order, business or delivery ID Platform or device

Priority level * Describe the issue * Steps already tried Supporting fileAdd screenshots to the email draft after submitting this form.

Submitting opens a pre-filled email to Yumme. You can review it before sending.

Common questions

A few useful answers.

Quick guidance before you send a request.

What information should I include in a support request?

Include the email or phone number on your Yumme account, the relevant order or business ID, what happened, when it happened and any steps you have already tried. Screenshots are useful when an error message is visible.

How do I report an issue with an active order?

Open the order in Yumme first and use the available in-order help option. If that is not available, choose Orders & delivery and include your order ID so the support team can identify the correct transaction.

Where can I ask about a refund or unfamiliar charge?

Choose Payments & refunds and provide the transaction date, amount and order ID if one is available. Do not send a full card number, password, private key or wallet seed phrase.

Can food businesses and shippers use this form?

Yes. Select your role and the matching support topic. Business operators should add their business name or storefront ID; shippers should include the relevant delivery or verification reference.

What should I do if I believe someone is in immediate danger?

Contact local emergency services first. The Yumme support form is for platform assistance and is not a substitute for emergency, medical or law-enforcement services.

Still need help?